NICOLETTA MASSA

PhD Graduate

PhD program:: XXXVII


supervisor: Prof.ssa Chiara Consiglio
co-supervisor: Prof.ssa Laura Borgogni

Thesis title: Working with technologies: Opportunities and Risks

The primary aim of this dissertation was to examine the role of techno-demands and E-work self-efficacy in influencing outcomes in remote work settings. To achieve this, multiple methodological approaches were employed, including multilevel (Study 1), cross-sectional (Study 2), and longitudinal research designs (Study 3), involving remote and hybrid workers from various organizational contexts.The findings supported the study hypotheses. The first study integrates the Challenge-Hindrance Stressors Model with the Job Demands-Resources Model, showing the differential effects of daily techno-demands (i.e., techno-challenge and techno-hindrance demands) on well-being (i.e., work engagement and exhaustion) and discretionary behaviors (i.e., proactive vitality management). The second study introduces the Multidimensional E-work self efficacy scale, designed to measure a set of transversal competence beliefs relevant to remote work, and confirms its reliability, concurrent validity and gender invariance. The third study, highlights e-skill self-efficacy’s role in shaping perceptions of techno-stressors (i.e., techno-invasion and techno-overload) and its impact on overall and remote performance over time. Limitations, practical implications and future directions are also discussed.

Research products

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